Check in and check out:
Check-in time is from 3pm to close and check-out time is from open to 3pm. It is the responsibility of the customer to check our current hours for open and close times each day. All cats boarded with us are required to have a carrier left at our facility for them. If a customer does not pick up their cat by the required check out time, and there are no available suites, their cat may be moved from their suite to the carrier they were brought in to await pickup. Conversely, if a customer brings their cat before check-in time and no suites are currently available, their cat may need to wait in their carrier until a kennel is available. We will make every attempt to avoid having a cat wait in their carrier such as having them wait in the playroom if possible.
All cats boarded in our facility must be properly vaccinated, namely the FVRCP vaccine which provides protection for herpes (rhinotracheitis), calicivirus, and panleukopenia, as well as for rabies. Proof of vaccinations must be provided prior to or during check-in. The Casual Cat Cafe reserves the right to contact the cat's veterinarian to inquire about vaccination status.
The Casual Cat Cafe will happily administer medicines which can be placed in a cats food. However, we cannot administer medicines which must be manually inserted into a cats mouth nor can we give medicines via a needle. Further, we may not be able to accommodate strict medical schedules outside our normal hours of operation.
Necessary vet care:
In the case of an emergency, the boarded cat will be taken to the customer’s vet on record and treated at customer's expense. If the vet will not see the cat in a timely manner needed for the emergency, The Casual Cat Cafe may at their discretion decide the cat must be taken to an emergency care facility. Customer agrees to reimburse The Casual Cat Cafe for any emergency care costs for their cat.
Rescue Boarding Services:
If you are a volunteer with a 501(c)(3) non-profit rescue group and need a temporary space to house a rescue kitty, we offer 50% off our normal boarding rates for boarding the rescue cat with us. Discounts are not applied to add-on services. Proof of rescue status and that the cat being boarded is available for adoption is required. Also, this service cannot be reserved more than 1 week in advance or reserved for more than 1 week at a time. Cats must be fully vetted and vaccinated just as our normal cat guests in order to maintain a clean and healthy environment. Male rescue cats over 6 months old must be neutered.